Contact our team
Support is here to help with questions, account issues, technical problems, or general feedback. Our team can assist with registration, deposits and withdrawals, bonus queries, and troubleshooting. Contact us any time through email, phone, or live chat for fast help; for payments or privacy matters we offer dedicated channels. Our goal is to reply to emails within one business day. Provide your account ID and a clear description so we can resolve your request quickly and accurately.
| Department | Contact |
|---|---|
| Customer support | [email protected] (Live chat & email, account, deposits, withdrawals) |
| General enquiries | [email protected] (Billing and general queries) |
| Affiliate enquiries | [email protected] (Partnerships and marketing) |
| Phone | +44 20 7946 0821 (For urgent issues and payment queries) |
| Working hours | Mon-Fri, 09:00-18:00 (Email replies usually within one business day) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or any case needing explanations or documents. Please include a clear subject line and provide up-to-date contact details and any relevant account information to help us respond faster. Attach required documents where possible and allow time for verification; incomplete or unclear requests can cause delays.
Send us a message
Response Time
Our support team aims to respond to most inquiries within one business day. Simple requests are usually handled faster, while more complex issues, such as payment investigations or account verification, may require additional time and extra checks. If a case needs further review, we will keep you informed about progress and expected timelines until it is resolved.
Feedback
Your feedback matters to us at Fat Pirate. Please share suggestions, ideas, or any issues you spot. We read every message and use what we learn to improve the site. If you have thoughts on promotions, games, or account features, tell the team at FatPirate so we can make updates that improve your experience.